Terms and Conditions

Effective Date: April 30, 2025

These Terms and Conditions ("Terms") outline the rules and regulations for the use of our services, including balloon arches and event decor. By placing an order with us, you agree to the following terms.

1. Orders and Booking

  • A non-refundable deposit of 50% is required to secure your booking.

  • Full payment is due 3 days before your event unless otherwise arranged.

  • Last-minute orders (within 7 days of the event) are subject to availability and may incur a rush fee.

2. Cancellations and Refunds

  • Cancellations made more than 10 days before the event will forfeit the deposit.

  • Cancellations made less than 5 days before the event may be subject to additional charges if materials have already been purchased.

  • We do not offer refunds for completed installations or for events impacted by weather unless explicitly stated.

3. Weather and Outdoor Installations

  • Balloon decor is sensitive to heat, wind, and other weather conditions. We are not responsible for damage to balloons due to weather after installation.

  • In the event of inclement weather, we will work with you to adjust or reschedule your setup when possible.

4. Set-Up and Take-Down

  • Set-up times will be confirmed in advance and may vary depending on venue access.

  • If take-down services are required, this must be discussed and included in your quote.

5. Liability

  • Once decor is delivered and installed, we are no longer responsible for its care.

  • Clients are responsible for informing the venue of our involvement and for any permits or approvals required.

6. Rental Items

  • All rental items (e.g., backdrops, stands, or frames) must be returned in their original condition.

  • Lost or damaged items will incur a replacement fee.

7. Photography

  • We reserve the right to take photographs of our work for marketing and portfolio purposes.

  • If you do not wish for your event photos to be used, please notify us in writing prior to your event.

8. Pricing and Availability

  • All prices are subject to change without notice. Quotes are valid for 30 days.

  • Availability is not guaranteed until the deposit is received.

9. Contact

If you have any questions about these Terms, please contact us at:

hello@archcollective.co