Frequently Asked Questions
How far in advance should I place my order?
We recommend placing your order at least 3 weeks in advance to ensure availability, especially during peak seasons and holidays. For last-minute requests, feel free to reach out — we’ll do our best to accommodate!
Do you offer delivery and setup?
Yes! We offer delivery, setup, and takedown services within Lincoln, NE. Delivery fees vary based on distance and event requirements.
How long do balloon installations last?
Our balloon garlands and installations typically last 3–5 days indoors and 1–2 days outdoors, depending on weather conditions. We use high-quality materials and professional techniques to maximize longevity.
Can balloons be used outside?
Yes, but outdoor conditions like heat, wind, and sun can shorten their lifespan. We’ll provide recommendations to help your display look its best for the duration of your event.
What happens if a balloon pops?
While we use durable materials, balloons are still delicate by nature. We bring a few extras for on-site setups and take every precaution to minimize popping during delivery and installation.
Yes, a 50% non-refundable deposit is required to secure your booking. The remaining balance is due 3 days before your event. Full details are available in our Terms & Conditions.
Do you require a deposit?
Can I customize the colors or theme?
Absolutely! We specialize in personalized balloon décor. Let us know your vision, and we’ll match your theme, color palette, and style.
What if I need to cancel my event?
Cancellations made more than 14 days in advance may be eligible for a partial refund (minus the deposit). Please refer to our full cancellation policy in the Terms & Conditions.
Fill out our inquiry form on the, or email us at hello@archcollective.co. We’ll be in touch to confirm availability and start the design process!
How do I book with you?
Do you offer rentals (backdrops, stands, props, etc.)?
Yes! We have a selection of rental items to enhance your setup. Browse our inventory or ask about options during your booking consultation.